Question: Drag-and-drop file upload sometimes doesn't work

Ted Youn
Ted Youn Posts: 136
Third Anniversary 10 Comments Name Dropper Photogenic
edited July 2022 in Ideas and Product Feedback #1

Greetings,

I have a problem with drag-and-drop file upload, and I'm wondering anybody have the same problem.

When I tried drag-and drop file upload, sometimes it doesn't work as expected—the browser opens the PDF file in a new tab instead of uploading this file to a Pipedrive deal.

  1. Steps to reproduce:
    1. Under Windows 10, a Google chrome browser is an active window; that is, it has the focus on a Microsoft Windows desktop.
    2. A windows file explorer is behind this active Google browser.
    3. Drag a PDF from the windows file explorer until the Pipedrive window shows 'Drag files here', then drop the file.
  2. What you expect to see: the PDF file is uploaded to a Pipedrive deal
  3. What you saw instead: nothing happens or the browser opens the PDF file in a new tab.

I contacted the support team with the attached screen recording, but they said they cannot replicate the same issue on their end.

Does anybody experience the same problem on Windows 10? Am I the only one experiencing this problem in Windows 10 with Google Chrome Browser?

drag-drop-fail.mp4
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Comments

  • Alex Stueber_20061
    Alex Stueber_20061 Posts: 102
    Second Anniversary 10 Comments Name Dropper Photogenic
    edited March 2022 #2

    Have you tried to update your Browser?

    I've had a similar situation in the past and the solution was just updating my web browser.

    Have a nice day!

  • Ted Youn
    Ted Youn Posts: 136
    Third Anniversary 10 Comments Name Dropper Photogenic
    edited March 2022 #3
    Alex Stueber said:

    Have you tried to update your Browser?

    I've had a similar situation in the past and the solution was just updating my web browser.

    Have a nice day!

    Unfortunately, this sometimes happens to my updated browsers as well.

  • תום
    תום Posts: 1
    edited March 2022 #4

    I have the same issue.

    Chrome on windows 11

  • Pam Gallinger
    Pam Gallinger Posts: 8
    edited April 2022 #5

    I have been experiencing the same issue where I can't upload multiple files at once into Pipedrive and I tried with both the drag and drop and selecting files from my computer. I have to upload the files individually. It's been happening for the past 48 hours and I've even updated my Chrome browser and the issue still is occurring. 

  • Vladimír Gábor
    Vladimír Gábor Posts: 10
    Second Anniversary Photogenic
    edited May 2022 #6

    In my case, this Drag&drop box is blinking. Standard "Drag files here..." box is alterning with green one waiting to drop a file.

    When I drop a file in wrong, nongreen phase of blinking, it open the file in new window. When I drop it there in correct milisecond, it id uploaded correctly. So it is a bit gaming for me to upload a file. :-)

     

    I use newest  version Chrome browser.

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