Automation Emails Not Triggering

Brittni Winkler
Brittni Winkler Member Posts: 1
edited September 2023 in Sales CRM #1

Hello,

I use email automations for when a card is moved to a particular stage. 

For the past couple of weeks, all of the email automations for when cards are dragged to a particular stage either do not work at all or are significantly delayed for no reason that is set up within the automation.

Can you please advise on some reasons why this delay could occur?

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Answers

  • Liz (Ops Designed)
    Liz (Ops Designed) Member Posts: 211
    First Answer 5 Likes First Comment First Anniversary
    edited May 2022 #2

    Hi @Brittni Winkler  - I can't help as to why this occurs as only someone internal to Pipedrive would be able to do that. However, using a tool such as Zapier for automation instead of Pipedrive's native Workflow automation would give you more reliability and visibility into triggers, actions, and errors. 

    If you'd like to learn more about Zapier, feel free to schedule a time to connect - https://www.opsdesigned.com/contact

  • Kreete K
    Kreete K Pipedrive Team Posts: 355 PIPEDRIVE TEAM
    5 Likes First Anniversary First Answer Name Dropper
    edited May 2022 #3

    Hi @Brittni Winkler!
    It is difficult to say right now why this happens, but our official Support is able to investigate further based on specific Workflow Automations and examples. Please reach out to our Support team via in-app chat or email support@pipedrive.com. They can check the execution history and understand what has been causing this. 

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