Cannot insert sender first name into email (templates)
We use templates with fields to prepare personalized (group) emails from our team to our contacts. In such templates, I'd like to insert a field for the senders' first name. Unfortunately, only the full name (as given in the personal preferences) is supported here. For emailing contacts we call by their first name, this looks weird.
Support confirmed this feature is missing and suggested a workaround using custom fields that track the senders' first name, but this is a manual process and error prone. You can already split the contacts' names into first and last name. Why not the senders'?