Integrate shared mailboxes

Albert Zeeman | ID-Tank
Albert Zeeman | ID-Tank Member Posts: 1
5 Up Votes
edited June 8 in Ideas and Product Feedback #1

we use in outlook generic mailboxes like marketing@... and support@...

ala PD does not support shared mailboxes... yet. Unless we vote this to add to the roadmap.

Imagine what this can do for you; a generic email address used for sending emailing and receiving requests

 

 

Tagged:
6
Up
6 votes

Active · Last Updated

Comments

  • Kreete K
    Kreete K Moderator Posts: 358
    Third Anniversary 100 Comments 25 Likes 5 Answers
    CUSTOMER SUPPORT
    edited July 2022 #2

    Hi Albert! 

    Thank you for your feedback. We understand that a shared inbox would help a lot with different teams and we are currently exploring options for a general shared Inbox. 

    We are first exploring a shared inbox for customer support. From that onwards, it will already be easier to continue this for other teams. We do not have an ETA for it, but be assured, this is feedback that we get a lot and are aware of. 

  • Lucas MAGNE
    Lucas MAGNE Member Posts: 157
    100 Comments Second Anniversary 25 Likes Elite + Premier Solution Provider
    edited July 2022 #3
    Kreete K said:

    Hi Albert! 

    Thank you for your feedback. We understand that a shared inbox would help a lot with different teams and we are currently exploring options for a general shared Inbox. 

    We are first exploring a shared inbox for customer support. From that onwards, it will already be easier to continue this for other teams. We do not have an ETA for it, but be assured, this is feedback that we get a lot and are aware of. 

    Tickets/Support on Pipedrive 😍👀

  • Sales Manager_68154
    Sales Manager_68154 Member Posts: 1
    First Comment
    #4

    integrating shared mailboxes would greatly enhance my team's ability to interact with our customers.

  • Hardy Killus
    Hardy Killus Member Posts: 1
    First Comment Photogenic
    #5

    Is there an Update or workaround for this?

  • Michael Berger
    Michael Berger Member Posts: 8
    Photogenic First Anniversary First Comment
    #6

    We use missiveapp.com for this features we can't wait no longer. Great Tool for shared Accounts + greate pipedrive integration.

  • Stephan K
    Stephan K Member Posts: 1
    First Comment
    #7

    Any News about the shared Inbox?

    This Feature has been asked since 2020. What about the Beta, is it still available, any results? any plans?

    For us (were a software company as well), when x people ask about a feature than it will be implemented if it makes the product even better. For sure you can't implement everything customers asking for, but this is a must have for larger companies. Take a look at you're competitor F.......esk... Simple to use, just use a mail forward to the adress thats it, everybody can see the sales inbox :-)

    So any news about it ? And iam not interessted paying extra fee for 3rd party tool.

    Maybe i should start coding our own "shared inbox plugin" :-)

    Thx

  • FirehouseFreight
    FirehouseFreight Member Posts: 2
    Photogenic First Anniversary First Comment
    #8

    So, no plans here? Let's go!!

Categories