Integrate shared mailboxes

we use in outlook generic mailboxes like [email protected] and [email protected]

ala PD does not support shared mailboxes... yet. Unless we vote this to add to the roadmap.

Imagine what this can do for you; a generic email address used for sending emailing and receiving requests

 

 

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  • Kreete K
    Kreete K Moderator Posts: 232 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments 5 Answers Second Anniversary 5 Likes
    edited July 27 #2

    Hi Albert! 

    Thank you for your feedback. We understand that a shared inbox would help a lot with different teams and we are currently exploring options for a general shared Inbox. 

    We are first exploring a shared inbox for customer support. From that onwards, it will already be easier to continue this for other teams. We do not have an ETA for it, but be assured, this is feedback that we get a lot and are aware of. 

  • Lucas MAGNE
    Lucas MAGNE Posts: 106 ELITE SOLUTION PROVIDER
    100 Comments 25 Likes First Anniversary 5 Up Votes
    edited July 27 #3
    Kreete K said:

    Hi Albert! 

    Thank you for your feedback. We understand that a shared inbox would help a lot with different teams and we are currently exploring options for a general shared Inbox. 

    We are first exploring a shared inbox for customer support. From that onwards, it will already be easier to continue this for other teams. We do not have an ETA for it, but be assured, this is feedback that we get a lot and are aware of. 

    Tickets/Support on Pipedrive 😍👀

  • integrating shared mailboxes would greatly enhance my team's ability to interact with our customers.

  • Is there an Update or workaround for this?

  • We use missiveapp.com for this features we can't wait no longer. Great Tool for shared Accounts + greate pipedrive integration.