Keeping follow up email in the same thread (workflow automation with delay)

Tom R
Tom R Posts: 2
Photogenic
edited July 2022 in Workflow Automation #1

Hi,
I have set up an email sequence with workflow automation, in which an email is sent whenever a deal is created at a certain stage. If the deal is still at this specific stage, I have set a delay function of 2 days. After 2 days a follow-up email will be sent. This process works perfectly fine. 

However, the 2nd email is sent to the contact person as a separate email, while I would like it to be in the same email thread as the initial email. Would that be possible? Please let me know :)

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Comments

  • Kreete K
    Kreete K Moderator Posts: 290
    100 Comments 5 Answers Second Anniversary 5 Likes
    CUSTOMER SUPPORT
    edited July 2022 #2

    Hi Tom! 

    Currently, it is not possible to send it in the same thread. However, something for us to keep in mind in the future, thanks! 

  • Jeremy D. Melmed
    Jeremy D. Melmed Posts: 8
    Name Dropper First Comment Photogenic First Anniversary
    #3

    I would really love if this feature was added! This is how my sequence is supposed to work and I can't do it with Pipedrive.

  • Dapo
    Dapo Posts: 2
    First Comment
    #4

    Very important feature!

  • Mark M
    Mark M Posts: 2
    First Comment
    #5

    Please add an option to do this. It seems like many people are looking for this feature.

  • Jeremy D. Melmed
    Jeremy D. Melmed Posts: 8
    Name Dropper First Comment Photogenic First Anniversary
    #6

    Please add this feature!!

  • doruk
    doruk Posts: 1
    First Comment
    #7

    Please add this feature!!!!!!

  • Vladimir Ribic
    Vladimir Ribic Posts: 2
    First Comment Photogenic
    #8

    Wichtige Funktion! Eine neue Mail im Follow-Up sieht dann leider unprofessionell aus ohne den Bezug zur ersten Mail und wirkt sich negativ auf den Verkaufsprozess und somit den Umsatz aus. Das wäre ein Grund sich nach einer neuen CRM umzuschauen.

    Wird denn schon daran gearbeitet, so dass es eine Lösung in den wenigen Monaten geben wird?

  • julian
    julian Posts: 1
    First Comment
    #9

    Need the feature too. Would be interesting to know if you work on it?

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