Keeping follow up email in the same thread (workflow automation with delay)

Tom R
Tom R Member Posts: 2
Photogenic
edited September 2023 in Ideas and Product Feedback #1

Hi,
I have set up an email sequence with workflow automation, in which an email is sent whenever a deal is created at a certain stage. If the deal is still at this specific stage, I have set a delay function of 2 days. After 2 days a follow-up email will be sent. This process works perfectly fine. 

However, the 2nd email is sent to the contact person as a separate email, while I would like it to be in the same email thread as the initial email. Would that be possible? Please let me know :)

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  • Kreete K
    Kreete K Pipedrive Team Posts: 355 PIPEDRIVE TEAM
    5 Likes First Anniversary First Answer Name Dropper
    edited July 2022 #2

    Hi Tom! 

    Currently, it is not possible to send it in the same thread. However, something for us to keep in mind in the future, thanks! 

  • Jeremy M.
    Jeremy M. Member Posts: 11
    5 Likes 5 Up Votes First Anniversary Name Dropper
    #3

    I would really love if this feature was added! This is how my sequence is supposed to work and I can't do it with Pipedrive.

  • Dapo
    Dapo Member Posts: 2
    First Comment
    #4

    Very important feature!

  • Mark M
    Mark M Member Posts: 2
    First Comment
    #5

    Please add an option to do this. It seems like many people are looking for this feature.

  • Jeremy M.
    Jeremy M. Member Posts: 11
    5 Likes 5 Up Votes First Anniversary Name Dropper
    #6

    Please add this feature!!

  • doruk
    doruk Member Posts: 1
    First Comment
    #7

    Please add this feature!!!!!!

  • Vladimir Ribic
    Vladimir Ribic Member Posts: 2
    First Comment Photogenic
    #8

    Wichtige Funktion! Eine neue Mail im Follow-Up sieht dann leider unprofessionell aus ohne den Bezug zur ersten Mail und wirkt sich negativ auf den Verkaufsprozess und somit den Umsatz aus. Das wäre ein Grund sich nach einer neuen CRM umzuschauen.

    Wird denn schon daran gearbeitet, so dass es eine Lösung in den wenigen Monaten geben wird?

  • julian
    julian Member Posts: 1
    First Comment
    #9

    Need the feature too. Would be interesting to know if you work on it?

  • Noel
    Noel Member Posts: 1
    First Comment
    #10

    First time I saw someone ask for this feature was back in 2021... would be great if it could be added soon...

  • Robert Thompson_31341
    Robert Thompson_31341 Member Posts: 11
    First Comment First Anniversary
    #11

    Agreed, need auto-reply to last email. I just checked with Pipedrive support. Response was "Unfortunately, I do not see this feature in our plans at the moment but I will submit additional feedback to our product team stressing the importance of this feature."

  • mjkoza
    mjkoza Member Posts: 1
    Name Dropper First Comment
    #12

    This is a crucial feature, please @Kreete K, add it!

  • Robert Thompson_31341
    Robert Thompson_31341 Member Posts: 11
    First Comment First Anniversary
    #13

    FYI - Hubspot offers threaded email automation: https://knowledge.hubspot.com/sequences/create-an-email-thread-with-your-sequence

  • colinc75
    colinc75 Member Posts: 1
    First Comment
    #14

    It would be great for this feature to exist

  • Mark Mulhearne
    Mark Mulhearne Member Posts: 3
    First Comment First Anniversary
    #15

    Hi Pipedrive team,

    I have gone over community notes dating as far back as 2020 with people requesting this.

    Why is it not being looked at? It's an essential part of outbound email automation.

  • Greg Lhotellier
    Greg Lhotellier Member Posts: 1
    First Comment
    #16

    Hello everyone,

    I've been trying and enjoying Pipedrive so far but I really don't understand the lack of this feature.

    What's the point of automating emails if the follow-ups are not in the same thread as the first email?

    I am totally reconsidering my CRM choice :/

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