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Best Practices for Managing Inherited Customers in Pipedrive?
Our team inherited a set of customers stored in Pipedrive. Do you have any good ideas on how our team could best manage them? One idea we had is to mark all current customers (who are in different stages, such as lead, contacted, call, etc.) as 'gray' in Pipedrive. We do not know if this is even possible. Then, when…
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How can I track clicks on email links without using the tracking tools?
Hello! How can I track clicks on links sent by email, without using the tracking tools? Enabling the open track and click track ends up blocking some of the emails sent, because of pixel tracking barriers. Is there some other way to measure it? I want to measure individual clicks, so that I can know exactly who clicked on…
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Ability to create custom entities
Hi I think a simalar question has been posted about having the ablitiy to create custom entities, we have companys which is great, but these companys are connected to IPs/brands/Campaigns and in out industry these change alot (advertising) having the ability to track a brand / IP and have it linked to an organization…
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Feature Request: Granular Deal Visibility for Cross-Team Collaboration
I’d like to propose a feature for more granular control over deal visibility in Pipedrive. The idea is to allow users (or teams) who are not the deal owners to see that a deal exists and is associated with a specific organization, but without access to sensitive fields such as deal value, linked contacts, or custom fields…
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Sorting of deals in pipeline, by drag-and-drop.
Hi. Do you need to be able to drag-and-drop your deals, to sort them in your own order? At moment deals are shown in chronological order according to activity date overdue/due/scheduled. But I need to be able to sort them according to which ones I find most important to work on. Anyone else recognize this?
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Duplicate Deals
Is it possible to create a new sub-item under the "duplicate" section, where you not only can see duplicate Contacts, Companies - but also "deals" with the same identical unique name?
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mass editing labels or custom fields with multiple options
If you create a custom field called tags, and add options - you have a pretty decent tagging system. More or less the same as the "Labels" option which has the possibility to add multiple labels per contact (as of last year). The problem with both approaches is that you can not do any mass edits. If you do a find and want…
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Product notes API Key
Hello, I understand the yellow field is called product notes. Where can I find this data field in pipedrive? Can I get the API key for that field? I need this field to match with my accounting tool for invoicing. Thank you!
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Existe Alguna Conferencia Anual Latinoamérica ?
Saludos a todos, Quisiera saber si se realiza algún evento de Pipedrive en Latinoamérica donde podamos establecer conexiones, generar nuevos negocios e interactuar con otras personas en este mercado.
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Organization with Multiple Websites/URLs
Organizations often have multiple domains and email addresses and the Organization object should be able to track them all (not with custom fields, but in the website field). HubSpot supports this with one main URL and affiliated ones.
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Automation with Email Notification (not from personal linked email)
I want to send an email notification based on automation. Something like: send an email notification to a distribution group 35 days before the custom field Contract End Date. But I do not want to set up an email synch with my work email. I'd like to have it sent from Pipedrive or info@mycompany.com. I don't want all my…
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Parent/Child Deal Cards (Direct/Indirect)
Hello, I want to have a Parent/Main Deal Card and from that Deal Card, Child/Sub Deal Cards. Is that possible? Reason being, we have a Main Project (Parent/Main Deal Card), and for that project, I am quoting our services to multiple OEM whom are all seperately tendering for the same Main project. So, in the end, only one…
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Add the Aptos to font family
Microsoft now uses Aptos as it's default font in Outlook, however this font is not available in Pipedrive. Therefore emails look different to end users when sent from Outlook vs Pipedrive. Can you please consider adding Aptos as a supported font to provide a seamless end user experience?
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Shared Inbox / Team Inbox
We should be able to use team inboxes. Like info@... Currently our company does this - but it makes managing the inbox inside Pipedrive a nightmare! Pipedrive should have some filters for the inbox, far superior to what is already there - it's extremely weak. We should be able to filter, and see emails linked with a deal…
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What happens to emails when someone leaves the company?
Hello Community— question for you. We are asking Users to turn on their Email Sync and Link emails to Deals. But what happens to this person's emails when they leave the company and IT eventually turns their email completely off? Would we lose that email history in Pipedrive, too? Thanks!
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Price Increases Unacceptable for Smaller Businesses - Dominic Allon - Please reconsider
Pipedrive - Message to the CEO Dominic Allon. This price increase is crazy. We are current paying for x3 Advanced Seat at £32.90 per month (£1,184 per annum). Now the price has increased to £49.00 per month (that's £1,764 per annum). That a price increase of £580 per annum. We are a small business and that increase is…
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Linking email chains to multiple deals
Our team would find it very helpful if we could link email chains to multiple deals simultaneously — particularly to multiple deals associated with a particular organization
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Automation, Deal value Multi Currencies
I've got a condition where if deal is less than £180,000GBP ARR then I can allow the deal to move to the next stage. However for larger deals I need to get financial approval from another department. I can get it working fine for GBP but I don't want to have to duplicate my logic for every currency I support. Ideally…
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Company level custom fields
It would be great to be able to create company wide custom fields -i.e., for telephone numbers, links used often, addresses, etc. Please note that I'm not referring to organizations. But to the company/business that owns the Pipedrive account. Currently, I have to create a custom field for the deal, or contact, to hold…
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Huge price increase - over £100
I’ve just received an email stating that my annual subscription is increasing by over £100 (£334.80 → £444.60), even with a "5% Price Migration discount," which I assume is only temporary. This feels like an excessive rise, especially since I haven’t noticed any major updates or improvements. Any worthwhile features tend…
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Deleting Campaigns
Is it just me that needs the ability to delete individual campaigns? They might have been either production tests (not just sending the 'test email' that doesn't pull in variable data), or long finished. this could be archiving if cannot be completely deleted for audit reasons, but some are best just deleted.
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Can we use Pipedrive to manage customer support tickets too?
Can we use Pipedrive to manage customer support tickets too? We want to use single tool to manage, customer data is centralized and updated.
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Does Pipedrive have any plans to create a ticketing system for customer support? Like Hubspot Ticket
Does Pipedrive have any plans to create a ticketing system for customer support? Like Hubspot Tickets. We would find it very useful. Would anyone else? If it is not on the agenda - what is the best service ticketing software to connect pipedrive with?
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Campaigns link click throughs
With our previous email provider we used to get a full break down of who had clicked which link in an email and could then export that data to create a 'call list' for sales to work through interested people. This information is buried within a person view and not easily accessible for this purpose.
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business card scanner for IOS
would love a business card scanner feature for Apple products
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Goal Feature Needs More Options & Export
the current Goals feature is TOO bare bones missing way to see totals. For example, I put quarterly goals and there is no way to see what that adds up to for the year. Or cumulatively for the duration of all goals combined track goals for multiple periods when one quarter outperformed or underperformed, so we can see how…
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Frustrated with Smart Docs
Honestly, I'm kind of annoyed with it so far. Two things in particular that's it's important I can do with doucments, you can't do with this integration. We upgraded our Pipedrive plan to use it, but it looks like I'm going to need to pay for Docusign or Panda Doc anyway, in order to be able to do what we want. #1 - We get…
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Feature Request: Manual adjust "time in stage"
Occasionally when adding new (or older) deals, changing deal stages or moving stages between pipelines (and deleting old pipeline), time in stage is either not represented accurately, or can be missing completely. This of course affects accuracy of data and reporting. I think its important to be able to adjust the "time in…
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Web Forms: Conditional Logic
Hello, I like the web forms. I just started integrating it into my website. I LOVE that I can actually change and hide the labels in the multi-choice inputs. But it would be great if it had some conditional and submission logic options. Prompting my leads based on their replies right on the website, as opposed to emails,…
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Automating incoming emails
Hi group. I would like to create automation that sorts out incoming mail. For example. an email comes into my mail box that is unrelated to any deal, so I would like to detect that mail and automatically delete it. I am running the advanced version of PD. cheers