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Email settings in Automated emails
We use automated emails on every customer experience. And we have teams that work with customers through the process of fulfilling the customer order. PipeDrive is able to create the automated emails we want, but the user's Private/Shared setting in the Email Sync settings is the only place to designate this setting on…
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Does getRecents API endpoint have any limitations?
Can I use any datetime for /v1/recents endpoint as a since_timestamp ? Like can I request all changes from the creation of Pipedrive account? Or I have some restrictions?
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Ability to disable recurring products at company level
This discussion was created from comments split from: New: Recurring Products Early Beta.
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Create email draft via automation or API or {else}?
Has anyone found a solution for creating email drafts via automations, API or some other way? Automations does not seem to be able to create drafts, but rather just send emails directly. The API does not allow you to either create drafts or send email. The draft folder does not seem to sync via IMAP. Any other ideas? Or…
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Campaigns: 3 Major Drawbacks Needing Immediate Dev Attention
Campaigns are great - I love the metrics and the ability to easily see their history in the contact view. However, there are two major drawbacks I would love to see resolved: 1) I am unable to send an old campaign to new and/or specific individuals. The current workaround is to literally send a campaign to myself, then…
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Time date format query
Hi, does anyone if there is a way to change the date format to exclude the Hours and Minutes, to only show the date. Thanks
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New: Custom colors in Insights reports 📊
You can now assign custom colors to different fields inside reports. These colors remain consistent, so reading and comparing different reports is easier. You can learn all about it from our knowledge base article here. This feature is gradually rolling out to companies throughout November 2023
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Scheduled contact deletion
Hi All, We have some contacts scheduled for deletion in the coming weeks. It has been flagged that some of these need to be reinstated. Is there a filter or action we can use to see the full list of contacts slated for deletion to review?
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Email to Contact > Reply to Deal?
I would like to have a contact created when I send or receive an email. When that person responds, I want a deal to be created. Is that possible? Thanks!
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Automation to auto-reply, add a follower to my deal and CC while away
User story As a Sales rep on holidays I would like Pipedrive to auto-reply my contact's messages + add my Sales colleague as a follower in the deal + CC him to the email conversation So my colleague can take over the conversation while keeping me in the loop and can temporarily access the deal and contact while I'm away…
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Campaigns and Workflow Automation Compatibility
Hello! I am currently transitioning into Campaigns and wanted to raise this for discussion to see if it is either in the roadmap or can be added in the future. Right now, I am using Mailigen, which is being shut down in the next two months, so this is a rather time-sensitive concern. We are moving to Campaigns specifically…
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How Do You Import Phone Numbers and Flag Them as Mobile
I'm trying to import a database of contacts. I have one phone number for each contact. It's a mobile number. I'd like to flag that in the contact record so it looks like this:
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Call logging - Desktop
I was wondering if anyone could help. We use Microsoft teams as our VOIP and can make calls direct from Pipedrive as all set up as the default phone call handler for VOIP. However, when you make a call on the desktop it doesn't give any options to log the call. I've seen this is possible on the mobile app but can't see it…
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How can we change the background color of tiles?
We want to be able to change the background color of tiles and not just add colored "tags". Is this possible?
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Web Forms: Drag & Reorder Fields
As the title suggests, I would really, really, really, really, love the ability to click-hold, and drag fields in a web-form to reorder them. Right now, if you're already using a field in the form, but need it to be somewhere else, you have to completely delete the first one and remake the new one in the proper spot. I'm…
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Is there any solution to add a survey in the campaigns
Hi there, I would like to collect some feedback from my users in my newsletter. I send a newsletter with campaigns and i would like to know if anyone kno how to add a survey inside the email in order to collect some data as linkedin do with the post "survey" ? Thank you very much.
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Merge tags used with third party apps
I want to use merge tags to personalize surveys in Typeform. I am not using the Campaign module in Pipedrive. Can I access / use merge tags in this scenario?
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Build data pipelines, dashboards, back up your Pipedrive Data with Coupler
Hey Pipedrive Community, I want to share a tool that's been a game-changer for me when it comes to building data pipelines, building advanced BI dashboards, creating periodical backups of Pipedrive data: Coupler.io. Coupler.io simplifies data integration, allowing you to effortlessly build pipelines between different SaaS…
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[CLOSED] We are making our integrations easier to use and we want to hear your feedback!
UPDATE: This session is closed; thank you all for participating! Happy Friday 🤩 We’re cooking up a new Marketplace experience and would love to show you our progress in a 30-minute call next Tuesday (March 12). If you’re interested and available on that day, please pick up a slot in the calendar here:…
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Could we be able to see email's inbox from another account ?
My assistant would like to manage my emails directly in the Inbox from her account. Imagine going through emails and being able to answer directly or at least manage them with labels or read them in the first version of this feature. This wastes our time, and CRM should be able to save us time! :) @Andreia Costa 😀
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Accumulated goals and forecast report
In our company we have budgeted the whole year for any department and we need to achieve certain income(goals) each month to have the best cashflow and to pay our bills. Therfore I would need to see if we are on track with our sales reps by creating a accucmulated goals forecast report like the one I attached. How do you…
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Track and save Chatbot URL in UNIFINISHED conversations
Currently, there is no way to determine which Chatbot (if you have several) is the source of unfinished conversation. If "track and save the chat conversion URL" would work also with unfinished conversations, that would solve this issue. This is important if you have several Chatbots and each of them relates to a different…
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Integration Pipedrive & Linked In Sales Navigator
How can I integrate Pipedrive and Linked In Sales Navigator? How does it work?
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Support
I raised an issue with Support on the 29th Feb and only received a clear insightful response on 5th March. Pipedrive Support advised there was a bug in their system causing my issue. However as of 16.21 today 6th March the problem remains unresolved.
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Turn off Notifications in Calendar Sync
We are currently using One-Way Calendar Sync. (More on why here: Calendar Sync Needs to NOT Pull in Activities from External Calendar — Pipedrive Community) Our Users have complained that while it is helpful to see their Activities in Outlook, they are being inundated with notification alerts all times of the day related…
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Am i being charged again for this service?
We recently moved over to Pipedrive and originally went for the 'Essentials' package, we have decided to upgrade due to the email sync however when I click through it says it's going to charge us the full amount again. Surely this isn't correct and it should be just charging us the difference? Can't speak to any real…
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New: Email Labels 🗂
What: you can now further plan and organize your emails by adding, editing and deleting tags from your emails in your Pipedrive email inbox When: rolling out to all companies now, with full availability planned by June 2023 You can learn about this feature in our Knowledge Base article.
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How do you put fields in multiple categories?
Sometimes fields can be a part of multiple categories. I can, as far as I know only select one category to put them in. Is there a way to put fields in multiple categories?
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Disconnect leads from column created during the migration from Salesforce
We just migrated from Salesforce to Pipedrive using the Import2 plugin. We now have 2 stage columns imported from Salesforce: Closed Lost Closed Won In the PD pipeline, they are empty as the Deals in them are Lost/Won, so they disappear from the pipeline. We would like to get rid of those 2 kanban columns that are useless…
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Using fields for Pipedrive email templates: Signature / sender first name
Dear community, I would like to configure an email template in Pipedrive where the greeting contains the sender first name (not the full name). Also, the email signature should be contained. However, under deal -> template -> "Insert field" I do not see fitting fields. I understand that it is possible to attach the user's…