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How to integrate multiple pipelines efficiently?
Dear Pipedrivers, my company is currently planing to pull our entire customer interactions into Pipedrive. It started with Sales, than Onboarding and now we are considering implementing the entire Customer Support into Pipedrive as well. There is one major issue, that I just couldn't work out so far, though: Efficiently…
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Fix horrible "solutions provider" UX
When we signed up we appear to have been bound to a third-party "solutions provider" which render any direct Pipedrive support (including in-app chat and emails to support) totally useless. We've never heard of this solutions provider before, and the experience of having any attempt to chat or email directly with Pipedrive…
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Where is the Customer Support?!
Pipedrive is awesome for my business. It really fits the bill. EXCEPT it is impossible to get actual help from a human being. This is among the most difficult help experiences I have ever encountered. It's enough to make me look for a different solution and not renew. Just when I thought I found my CRM for life.…
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Support
I raised an issue with Support on the 29th Feb and only received a clear insightful response on 5th March. Pipedrive Support advised there was a bug in their system causing my issue. However as of 16.21 today 6th March the problem remains unresolved.
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How to access live support with Pipedrive?
I'm new and have tried to chat with Pipedrive but the system doesnt work.
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SUPPORT
Hi there, I am trying to open a chat for getting support and I always receive an automate message that I need to contact an external company...being honest, this is not convenience for us as it takes a long time...can you guys please help us?
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Does Pipedrive support exist?
I can't get any support. The bot is useless and you just go in circles and no reply from the support email. Any ideas from anyone? I like Pipedrive but I don't think I can bring it into the business if there is zero support!
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Cannot access the assistance chat
Hello, I have an issue on Pipedrive and I cannot manage to reach a human person through the chat. I am only in communication with the bot, who will not handover to a human. How can I interact with a Pipedrive expert in case of technical issue please? Any phone? any email? My technical context is Linux Mint + Firefox. Thx,…
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Can we use Pipedrive to manage customer support tickets too? We want to use single tool to manage, c
Can we use Pipedrive to manage customer support tickets too? We want to use single tool to manage, customer data is centralized and updated.
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Customer Portal for Pipedrive
Hello Pipedrive community, I'm currently working on the customer portal for the Pipedrive, and I'm excited to share the progress I have made. Currently, it has some features that are visible on the website. https://pdcustomerportal.carrd.co/ I'm looking for feedback and ideas to take this project to the next level.…
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Support more encoding | including iso-8859-8
Hello Pipedrive Community, At the request of PD Support, I'm highlighting a crucial issue for Israeli users: Pipedrive's lack of support for the iso-8859-8 charset, vital for Hebrew emails. This is not a feature request —it's an essential fix for using PD in Israel. I'd appreciate any "comment for the algorithm" please, to…
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Support Chat
For some time now the way you open a new support chat has been tricky...most of the time I press the button to pull up the side panel, I then click chat to support and no pop up box opens. I have told support about this before, they did tests etc but its not been fixed
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"Oops. Something went wrong"- How to reach out to support?
I started using the trial version but I'm unable to do anything. Nothing works. I contacted support via chatbot, which keeps on a loop asking the same questions. I also tried to reach out to support via email, but I got an automatic message telling me to look for "Something is not loading/Page/tool is not loading." on the…
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Ticket Management with Pipedrive
In your press release after the Vista invetsment you mentioned that your goal is to "provide our users with powerful tools that cover the whole customer journey". That would imply that you start serving customer success and support teams as well. Are there any timelines on when you extend your product to include a support…
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How to reach support?
How can I contact support?
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Emails stuck in the outbox
Hello, A lot of our emails get stuck in the outbox and we are obliged to manually refresh to send the email. This is time-consuming. Furthermore, we are unable to contact the support. When we click on the chatbot, nothing is getting launched. Has someone else experienced these issues? Best, Nathalie PS : We have not…
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Why the decision was made to close the Caller application?
We are use the caller but i saw that the decision was made to close it this morning
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Changing to Pipedrive from Hubspot
This discussion was created from comments split from: Welcome to Pipedrive Community 2.0!.
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Show products from all deals on customer/organisation
I would love to have a list of all the products that has been sold trough deals to be show on the organisation. Then we could easily see what kind of products the org. has bought and what we need to have support on. Maybe some of the products need to have an SLA or warranty on them. You are working on a support system…
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How do I cancel Pipedrive or my Solution Provider
I signed up for Pipedrive years ago after watching some videos by Paul Minor. Apparently following that link years ago is creating support headaches today. I occasionally rely on real-time chat from Pipedrive for system issues or to handle something I can't find in the standard help material. Recently that support has…
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(CLOSED) Research for Customer Support feature in Pipedrive!
EDIT: Sign ups are now closed, thanks to all who shared their interest. Hey, Pipedrivers! 👋 Is your support team engaging with your customers across various channels and making sure cases are responded to promptly? Are you currently using a 3rd party customer support solution, but find that it's creating a gap between…
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Undo a change
Hi, I have accidentally "reopen" a won deal. I have declare "won" again on that particular deal but now the timestamp of the won deal has been shifted to the date of my latest declare. How do I revert the changes, including the "reopen" and second "won" declaration? Please advise. Thank you.
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PipeDrive is not loading
PD is completely greyed out for the entire organization. Nothing loads!
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Stop met die balk bovenaan in het scherm.
Waarom moet ik iedere dag die balk bovenaan het scherm zien waarin staat hoeveel customvelden ik nog heb en dat we kunnen upgraden naar een ander abonnement. Als betalende klant vind ik dit uiterst klantonvriendelijk en irritant.
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can you please stop with that annoying message at the top of the screen about used fields and upgrad
can you please stop with that annoying message at the top of the screen about used fields and upgrade options. We are a paying customer and we decide when we want to upgrade.
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New: Pipedrive-Zendesk integration 🤝
Our new Pipedrive-Zendesk Support integration gives sales and support reps the added visibility they need to improve their customer communication. By integrating Zendesk with Pipedrive, you can access Pipedrive data in Zendesk, and vice versa, without needing to switch between apps. You can find out all about it here
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November's New Apps Spotlight!
Check out the 2 new apps featured in this month's App Spotlight. * TimelinesAI - helps you automatically sync Whatsapp messaging with your clients to Pipedrive Deals and Persons * Postcall - helps you send customer satisfaction surveys after your Aircall, RingCentral or Zendesk Talk calls, delivered via SMS or email. 🔔…
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Balancing Automation And Human Warmth in Customer Support ⚖️
Pipedrive's Vice President of Customer Support Mara Vicente weighs in on how to find balance between automation and human warmth in customer support, and how this perspective influenced Pipedrive's award-winning customer service. The more complex the customer service issue, the more likely customers are to seek out a real…
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Filters/reports using the "creator" field: When a contact/organization/deal is created, the new "e
Filters/reports using the "creator" field: When a contact/organization/deal is created, the new "entry" has a creator name (see my name in the attached image). We would like to create a filter or report using that "creator" information to see how many of the new contacts/organizations/deals were created by specific…
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Handling customer service and troubleshooting
Hi all, We are hurting for a solution for customer service. I love pipedrive for putting prospects through sales and order fulfillment processes. After they become customers, they call in needing technical support. Our equipment is large and expensive, and we only have around 400 customers to manage, all identified by a 4…