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⏰ Event: 2021 Benchmarks: How do you measure support quality? | April 28th, 2021
28 April 6:00 p.m. WEST | Webinar This webinar will show you: * Customer support quality benchmarks for your customer support organization * Best practices to improve your customer support quality * Advice and practical tips from support leaders * 📌 Enroll here At a time when your customer-facing interactions are more…
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Wanted to say Thank You!
I wanted to give a quick shout out to the Pipedrive customer service. I've worked with SO many different cloud based SaaS services and I believe that the industry forgets that SaaS is just that ... A SERVICE. Many companies turn their solution into a numbers game that funnel in and churn out customers. Pipedrive ALWAYS has…
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Pipedrive API automation 'glitch.' - Changing deal stages
I have been having an issue with Pipedrives workflow automation tool. To me the rules here are straight forward - I have a deal which when moved to 'Check/Send Contract' AND the org name matches ANY of the listed organisations in the conditions then the deal will move to another stage called 'Under Consideration.' Now the…
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New: Edit your Email Sender name 📮
What can a user do? Good news! You can now change the name seen by recipients when sending emails from Pipedrive. For example, your job title, your full name, nickname, etc. Note that this feature isn’t available on Microsoft services, as unfortunately Microsoft servers don’t allow to edit the sender name. You can use this…
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Best customer support integration for handling B2C and B2B web traffic between Shopify+ and Pipedriv
We are trying to devise a solution for our site which is currently carrying equal B2C/B2B traffic . Our site runs off of Shopify+ and we are looking for a better integration between customer support app / pipedrive / shopify so that we can automatically funnel specific customer requests / new business inquiries into the…
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CRM Requirments
Hi community wanted to see if I could get some help in the following requirments our business has when it comes to a CRM. We are evaluation other options too (SFDC, Superoffice, Hubspot). I personally prefer Pipedrive but wanted to see if anyone had advice on the stuff below: * Tracking customer documents in the same…
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Issues with most recent Pipedrive Chatbot's javascript code causing SEO issues.
Is anyone else experiencing issues while using the most recent Pipedrive chatbot? We love that this generates leads but also second the other community members asking that it needs to allow more analytics about where a user comes from (ie what page.) However, the biggest issue we are seeing is that the Javascript code is…
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Survey: Share your 2020 sales experiences and 2021 expectations until December 11th 🚀
We want to hear from you: share your experiences in the sales industry in 2020 and your expectations for 2021 by taking our 15-minute State Of Sales Survey! * Answers are anonymous, confidential, and not tracked. * We'll create in-depth reports in various languages and share them with you. * Deadline: December 11th *…
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Made a mistake in converting deals to leads. How to undo? Please help.
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Pipedrive wins 2020 Excellence in Customer Service Award 🏆
We're proud to announce we've been named among the companies receiving the '2020 Excellence in Customer Service' award. Our Support team really are incredible, congratulations on their hard work! “Our employees are called Customer Solutions Experts for a reason. Deep product knowledge empowers each skilled team member to…
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How can I reach my account manager if the one I was working with left the company?
How can I reach my account manager if the one I was working with left the company?
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When will the "Activities" Edit Features in Pipedrive be fixed? Have not been working for a week n