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Welcome to the Sales Community by Pipedrive!

⏰ Event: 2021 Benchmarks: How do you measure support quality? | April 28th, 2021

This webinar will show you:

  • Customer support quality benchmarks for your customer support organization
  • Best practices to improve your customer support quality
  • Advice and practical tips from support leaders
  • 📌 Enroll here

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

What does “quality support” actually look like? Intercom surveyed hundreds of CX professionals, team leads, managers and execs to find out how they measure and improve support quality, and created the first Customer Support Quality Benchmark report... (More)

How to integrate multiple pipelines efficiently?

Dear Pipedrivers,

my company is currently planing to pull our entire customer interactions into Pipedrive. It started with Sales, than Onboarding and now we are considering implementing the entire Customer Support into Pipedrive as well.

There is one major issue, that I just couldn't work out so far, though: Efficiently connecting each Pipeline to the next.

What exactly is the issue?

For multiple reasons, we not only use different Pipelines, but also a different version/copy of the original Sales Deal: We want to keep insights useful and mark Deals that are won as "won". If you do that, you have... (More)

Setting an alternate reply to address for emails sent from Pipedrive

Use case is:

  • customer receives an email created in Pipedrive and sent with Gmail synch
  • the 'reply to' address is set to a different address than the email sender address (the address that is synched with Pipedrive)
  • this will enable all replies to be sent to one address that is delivered direct to a Sales Team in Intercom and avoid having to have the whole team's email addresses all delivering into Intercom separately
  • It would also be helpful for specific campaigns to have a different reply to address
  • this can be achieved by mirroring the settings in Gmail where a... (More)
Randy Farr
Just a Boomer doing my job

This would be big. But i'd like to have support tickets 'lite' as a left hand side selection.

so it would bring up a list of tickets associated with companies/persons - so we could continue down the path of a complete customer lifecycle.  Wouldn't have to be as robust as zendesk.