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Welcome to the Sales Community by Pipedrive!

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Use these curated resources to learn more about Sales, Marketing, CRM, Pipedrive and everything in their orbit. 

Hand-picked by the Community Managers, content is in different languages - we are proud to have Community members all around the world!

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⏰ Event: 2021 Benchmarks: How do you measure support quality? | April 28th, 2021

This webinar will show you:

  • Customer support quality benchmarks for your customer support organization
  • Best practices to improve your customer support quality
  • Advice and practical tips from support leaders
  • 📌 Enroll here

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

What does “quality support” actually look like? Intercom surveyed hundreds of CX professionals, team leads, managers and execs to find out how they measure and improve support quality, and created the first Customer Support Quality Benchmark report... (More)

⏰ Event: Real Talk: What does it mean to "Own Your Demo"? | April 28th, 2021

Apr 28, 11:00 AM – 12:00 PM PDT | Webinar | 📌
Apr 28, 11:00 AM – 12:00 PM PDT | Webinar | 📌 Enroll here

This year, the PreSales Collective has partnered with Reprise to bring the Demo Creation Category to market. After over 1,000 interviews, and 25 small group executive roundtables; they're ready to bring you a series of best practices. Hear about this cross functional responsibility, and learn how most of us are getting it wrong today.

Join Cofounder Joe Caprio and a panel of Product, Marketing, Sales, and PreSales Experts on what it truly means to own your company's demo. 📌 Enroll here

ACV vs ARR: What They Are, and Why SaaS Professionals Need Them

❓Which metrics do you rely on most as a SaaS sales, marketing or management professional, and why? Reply below.

With the continued shift to subscription-based software driving growth that’s expected to reach $140.6 billion worldwide in 2022, SaaS companies rely on metrics to help monitor and harness that growth.

Metrics like ACV (annual contract value) and ARR (annual recurring revenue), for example, are widely used by SaaS organizations to measure revenue value, gauge momentum, and improve financial performance.

Yet many industry professionals find them confusing.

If you’re a SaaS sales, marketing or management team member looking to benefit from more... (More)

Topic of the week: Customer Success 🙌

Making a sale is good but letting your customers know you still care after that and want them to get the most out of their purchase is even better - and coincidentally increases their lifetime value, lowers churn and facilitates upsell and cross-sell.

Yes, you've guessed it! It's all about the fine art of what's usually called Customer Success. Whether you're still wondering if you should assemble a Success team or if you already have one but they're having trouble not letting follow-ups fall through the cracks, we've got you covered: