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Should I use 1 or several workflow automations

Hi, we have a 6 stage follow up process when a quotation is issued, which starts within 1 day of the quotation date and runs for a month, involving a mix of phone calls and emails at different stages. 

I'm wondering if this whole process can/should be built into one automation, or whether we should create an automation for each stage (assuming the deal hasn't marked as won at the previous stage).

Thank you

Recommendations of Help desk/Service software

I am interested in Helpdesk/Service apps that have a good integration with Pipedrive.

I want to have a 360 view of customers.

What Helpdesk/Service software have you tried? 

What is your experience?

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