The healthcare industry has a growing need to prioritize patient relationships and engagement. It is years behind the global standard when it comes to adopting effective digital communication channels to keep up with consumer-driven demand for a better customer experience.
In a survey conducted by Surescripts, 55% of patients reported that their medical history was incomplete or entirely missing when they visited their doctor. Patients also reported that they were spending the majority of their visit filling out paperwork and note that they feel doctors who use a digital system are 70% more organized, 40% more innovative and 33%... (More)
