Sober in the Country (SITC) is a rural-based grassroots charity creating social impact across Australia by making it “OK2SAYNO to beers in the bush and catching our mates before they fall through the cracks and hurdles of overcoming addiction in isolation." – Shanna Whan, CEO and Founder

@Felicity Nolen adds: "Our purpose at SITC is broad-scale advocacy and awareness around alcohol-related harm in regional and rural Australia. We do this by collaborating with Australia’s leading national charities and organisations with a similar focus, working through media outlets to advocate for the rural sector and launching our Rural Peer Support community, the Bush Tribe.

I’ve been involved with SITC for around twelve months and am currently working full-time in a voluntary capacity while the charity consolidates since its inception in late 2019. I've been a lover of Pipedrive since 2015 when I stumbled across it thanks to Google when searching for a CRM solution in a previous job.

My background is in media publishing focussed on advertising and marketing, and more recently, I've had experience in the insurance industry in an operations capacity. I guess my real passion is people and how we can adapt and change how we work not only to be more productive but for work to be more enjoyable rather than being something we have to do to pay the bills. We spend so much time at work the enjoyment aspect should be at least equal to our home life.

When I first met Shanna... (More)

The healthcare industry has a growing need to prioritize patient relationships and engagement. It is years behind the global standard when it comes to adopting effective digital communication channels to keep up with consumer-driven demand for a better customer experience.

In a survey conducted by Surescripts, 55% of patients reported that their medical history was incomplete or entirely missing when they visited their doctor. Patients also reported that they were spending the majority of their visit filling out paperwork and note that they feel doctors who use a digital system are 70% more organized, 40% more innovative and 33% more competent.

Healthcare practices that have adopted software solutions to replace manual data entry and administrative tasks such as sending emails and scheduling feel 68% more relieved, 65% more confident and 55% more comfortable in their roles.

How can the healthcare industry improve their customer experience? It starts by equipping employees, both physicians and staff, with the tools and information they need to close the expectation gap and elevate the customer journey, from scheduling and intake to all patient and staff communications and touchpoints.

Leslie Kelly Hall, Senior Vice President of Policy at Healthwise and the Informed Medical Decisions Foundation told Surescripts:

“It’s clear that patients are willing and able to play a more active role in managing their care, and with improved access to technology and information sharing between doctors and patients, the entire healthcare system will benefit.”

❓ Has a healthcare CRM helped you to improve your patient... (More)