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Health industry
Health industry
750 members
4 posts

In this channel we've gathered all those sales and marketing enthusiasts working in the Health industry.

  • Are you looking to learn how an expert in your field has implemented Pipedrive to solve the same challenges you are facing?
  • Do you want to ask specific sales and marketing questions to people working in your field?
  • Are you looking to share your own knowledge with others?

If one or all of the above is true, then this is the right channel for you!

🏆 🇦🇺 Success Story: Healthcare keeping a steady heartbeat with CRM

Sober in the Country (SITC) is a rural-based grassroots charity creating social impact across Australia by making it “OK2SAYNO to beers in the bush and catching our mates before they fall through the cracks and hurdles of overcoming addiction in isolation." – Shanna Whan, CEO and Founder

@Felicity Nolen adds: "Our purpose at SITC is broad-scale advocacy and awareness around alcohol-related harm in regional and rural Australia. We do this by collaborating with Australia’s leading national charities and organisations with a similar focus, working through media outlets to advocate for the rural sector and launching our Rural Peer Support community, the Bush Tribe.

I’ve been involved with SITC for around twelve months and am currently working full-time in a voluntary capacity while the charity consolidates since its inception in late 2019. I've been a lover of Pipedrive since 2015 when I stumbled across it thanks to Google when searching for a CRM solution in a previous job.

My background is in media publishing focussed on advertising and marketing, and more recently, I've had experience in the insurance industry in an operations capacity. I guess my real passion is people and how we can adapt and change how we work not only to be more productive but for work to be more enjoyable rather than being something we have to do to pay the bills. We spend so much time at work the enjoyment aspect should be at least equal to our home life.

When I first met Shanna... (More)

🏆 💙 Success Story: How a grassroots charity is creating a social impact around Australia
⚙️ Click the cogwheel for subtitles in English, German, French, Spanish and Portuguese.

"Sober in the Country (SITC) is a grassroots charity making it ‘OK2SAYNO’ to beers in the bush and catching our mates before they fall through the cracks of overcoming addiction in isolation,” explains CEO Shanna Whan.

Operations Manager and Director @Felicity Nolen  introduced Shanna to Pipedrive having used it herself at a previous company. Now the SITC team uses Pipedrive for everything from managing booking enquiries to processing memberships to their Rural Peer Support community, the Bush Tribe. 

➡️ Apply here to tell us your success story. You don't need to be a Pipedrive user, we just want to share your wins! 💪

Healthcare CRM: How to Manage Patient Relationships 🧑‍⚕️

The healthcare industry has a growing need to prioritize patient relationships and engagement. It is years behind the global standard when it comes to adopting effective digital communication channels to keep up with consumer-driven demand for a better customer experience.

In a survey conducted by Surescripts, 55% of patients reported that their medical history was incomplete or entirely missing when they visited their doctor. Patients also reported that they were spending the majority of their visit filling out paperwork and note that they feel doctors who use a digital system are 70% more organized, 40% more innovative and 33% more competent.

Healthcare practices that have adopted software solutions to replace manual data entry and administrative tasks such as sending emails and scheduling feel 68% more relieved, 65% more confident and 55% more comfortable in their roles.

How can the healthcare industry improve their customer experience? It starts by equipping employees, both physicians and staff, with the tools and information they need to close the expectation gap and elevate the customer journey, from scheduling and intake to all patient and staff communications and touchpoints.

Leslie Kelly Hall, Senior Vice President of Policy at Healthwise and the Informed Medical Decisions Foundation told Surescripts:

“It’s clear that patients are willing and able to play a more active role in managing their care, and with improved access to technology and information sharing between doctors and patients, the entire healthcare system will benefit.”

Has a healthcare CRM helped you to improve your patient... (More)

Welcome to the Health industry channel 🚀 Share and learn! 🚀

Hi all 👋

In an attempt to get more value out of the community we've gathered members working in the same/similar industries in their own industry specific channels. 

Certain generic business problems or Pipedrive setup questions can be similar across your industry. By adding you all into one channel we want to bring you all closer to others who may have already solved certain questions you and your team are dealing with.

In this channel you can connect with people from all over the world working in Sales or Marketing in the same industry as you do making it easier to share and gain knowledge ✨✨

We highly encourage you to:

  • Post you industry specific questions
  • Share industry specific workarounds/tips
  • Create surveys/polls to learn from others in your industry
  • Think of other creative ways to learn and share