Re live chat etc. Its all good. I would like you to consider a call me button in addition to chat. ”Call me within 55 seconds”, as the lead provides the phone no and clicks "call me" the system calls me, my sales team, someone in marketing at once, whoever picks up is then added to a call with the customer (who gets a call within 55 secs). I think this can help with lead conversion and guarantee that someone picks it up - compared to chat (Its good but call is more efficient for us). We then track the lead as normal in pipedrive. Thanks for concept https://convolo.ai/
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