My organisation is working with Pipedrive for quite some time now and it is working great for sales. Really easy! However, we're an organization active in servicing and have multiple touchpoints per client per year after the deal is signed. How can we keep track of complaints, an extra order, an accountmanagement vist, etc. ? So, more an CRM package actually. Should i work with an other App to integrate with Pipedrive? Or is there a function within Pipedrive I can use for that?