Our company has a sales inbox at a corporate O365 email account. Prospects email it directly.
I am trying to automate the creation of a new person, deal, and activity when we receive emails to that inbox.
What is the best way to do this? I am experimenting with forwarding to the universal bcc address but without any success so far. Is there a way to provide the O365 credentials to Pipedrive so it would monitor that inbox?
Thank you for any insight.