Our company has a sales inbox at a corporate O365 email account.  Prospects email it directly.

I am trying to automate the creation of a new person, deal, and activity when we receive emails to that inbox.

What is the best way to do this?  I am experimenting with forwarding to the universal bcc address but without any success so far.  Is there a way to provide the O365 credentials to Pipedrive so it would monitor that inbox?

Thank you for any insight.