I'd like to be able to export a list of lapsed customers or contacts that have previously contacted our company.  I have tried doing this with filters, but where there are multiple contacts for a company there may be some contacts that have requested a quotation a long time ago, and yet other contacts have regular contact.  Ideally a report that shows customers that haven't been in contact for 12 months, you can then create a campaign so that marketing and business development can have new potential contacts to talk to etc