Is there a way to have an incoming call that is not saved in my phonebook to show the caller ID that it is a contact in Pipedrive? I have an iPhone 8 and have the app

Example: Someone calls me, not saved in my phone book but is a phone number in my Pipedrive CRM (and I have the Pipedrive app on my iPhone), the incoming call shows the phone number but underneath in small text would say "John from Pipedrive" to let me know its a customer calling.

When I first had the app this is what it would do, was a very nice feature. Now it doesn't and support seems to not know what I'm talking about when I ask them