my email tracking doesnt work to show when a contact opens an email and its a mess so not sure if this feature is a failure for others or if i am doing something wrong .  it also doesnt allow me to forward a template email to new contacts and leads as they come in because for some reason it doesnt link the contacts email it uses the subject line which means you cant forward template emails from outlook. one contact in my PD has every welcome template email i have ever sent to all the new leads under his name in PD.... could someone please tell me that it is possible to clean this up and have it function properly because im thinking of getting rid of this feature altogether. many thanks