What

The Caller tool now functions in the Leads inbox much the same way it does in a Contact or Deal. There are two ways you can access a phone number and make a call through a Lead:

  • Linked Person's number
  • Phone type Lead/Deal custom field

For both examples, all you would need to do is have a phone number value available in a Lead's detail view, at which point you will be able to use that number to make calls through your Pipedrive account.

 

For whom?

Professional and Enterprise plans

 

When?

Gradually rolling out to companies throughout April 2022