we would like to be able to send an email from individual emails, but have replies filter back to one email. for example, email sent from joe@joe.com and gary@joe.com, clients' replies goes to mary@joe.com with a cc or bcc to joe and gary. So mary will be receiving all replies no matter what account they were sent from... make sense? This would allow agents to email clients on behalf of a supervisory agent, and the supervisory agent get the correspondence emails. it could be setup as a setting

outgoing email = joe@joe.com
email responses = mary@joe.com