My company has been TRYING to use Pipedrive for over 12 months now.
Most weeks we spend hours if not days with no access to email, as their sync platforms continually disconnect. Our customer communication emails go missing, or they are just not received until days later.
This is an issue I've reported daily for over 12 months. They WILL NOT escalate the issue to management, they WILL NOT offer a credit for their horrible excuse of a CRM which is currently just losing me time & money.
I've spend countless hours and days reporting these issues, working through the same fixes over and over again to have just the same result.
Clearly this is a platform built for backyard businesses. I don't understand how any professional organisation can florish without timely access to their customer communication.
I'm leaving this feedback here as I'm absolutely at my wits end with their support team that refuses to escalate these issues.
I've left this feedback here before and it's been deleted.