Use case is:

  • customer receives an email created in Pipedrive and sent with Gmail synch 
  • the 'reply to' address is set to a different address than the email sender address (the address that is synched with Pipedrive)
  • this will enable all replies to be sent to one address that is delivered direct to a Sales Team in Intercom and avoid having to have the whole team's email addresses all delivering into Intercom separately
  • It would also be helpful for specific campaigns to have a different reply to address
  • this can be achieved by mirroring the settings in Gmail where a different 'reply to' address is set and/or creating a feature to allow users and admins to set this locally in Pipedrive