Best of all, it natively integrates with PipeDrive and other CRMs, so the customer journey across all those channels is logged automatically, and is available to you as these contacts reach out to your sales team again.
Customers blowing up the service counter's phone for status checks? Let them know they can text to check up on their stuff. BIG TIME SAVER.
In a time where customers are no longer simply reaching out by phone and walking in the store, we need a tool to consolidate the communication. Outlook is not that tool, though it does a lot of things very well.
Man, I love the future! Now, if we could just get it integrated with Center. Imagine the gobs of customer journey data coming through this app, and it would aid lead scoring immensely!