Hi all , hope you can help .
I need a way of tracking contact data , I.e not just calls dialled but how many contacted off a call list to get a call to sale conversion rate for the team .
Need to split the sales call data down to
Dialed / (contacted / didn’t answer ) pitched deal / sale .
The bit I can’t get is how many of the dials actually picked up the phone .
I can see the calls are logged , do we have any way of pulling off the data of the amount of calls that for instance were more than say 5 minutes in duration ?
If Pipedrive doesn’t do this any ideas of add ons . Gold subscription at moment , poss pro would help ?
Many thanks in advance