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Anyone else having trouble getting Support to respond via chat? Says under an hour and I've been pending for Hours?

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Does anyone else think the email integration is constantly behind and emails sometimes take hours to come through? Support has been working on a solution for more than a month.

I'm having trouble with my email syncing. Is anyone else having this issue? It's been 5 or six days now. They keep telling me they are sending to engineering.

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