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Aircall
Aircall

Aircall allows you to instantly add call center features to Pipedrive, automatically log your calls and get the data you need right before taking the call.

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Aircall - unanswered v connected

Hi guys,

We currently use Aircall for calls but am unable to report on unanswered v connected calls.

I can see the outcome by checking individual activities, but am unable to report for the whole team.  Has anyone found a solution for this?

 

Thanks,

Bernd AuerPipedrive Expert
Managing Director - www.pd-experts.com - bernd.auer@pd-experts.com

Telefonieren in Pipedrive

Ich werde recht oft gefragt, wie man aus Pipedrive heraus telefoniert ohne die Nummern eintippen zu müssen. Die richtige Antwort darauf zu geben ist recht schwer, weil es viele verschiedene Möglichkeiten gibt und die Bedürfnisse sehr unterschiedlich sind. Dieser Beitrag liefert einen Überblick.

Mit dabei:  

  • Pipedrive-Caller 
  • das eigene Handy
  • Festnetz ohne und mit Verbindung zu Pipedrive (zu letzterem gibts auch ein Video) und 
  • andere Telefonie-Apps vom Pipedrive Marktplatz

 

 

Nirmal Gyanwali
WordPress Specialist Sydney

What's the best calling app to integrate in Pipedrive in Australia?

I had a look at the marketplace and had a chat with a few companies but had a bit difficulties to find out the app that's more suitable for Australian businesses. 

Let me know if you anyone has experience with this.

Could it be possible in the future to filter on Call Outcome?

Hi guys,

When my sales team makes calls they can log their calls after they are finished. In the 'Call Outcome' section they can specify what the outcome of the call was. For example 'no answer' or 'gatekeeper reached'.

It would be really valuable if i could filter on that data. So I could easily see, out of all the calls in one particular week, how many had 'no answer' or 'gatekeeper reached'.

Does anyone know an alternative way of making this possible for now? We use Aircall for calling.