Peter Harris, COO of Pipedrive, is one of many industry experts who shared their predictions with Bdaily News regarding what digital work will look like in 2022.
In 2022, we anticipate that this major acceleration in digital transformation and increase in automation will continue. Reducing manual tasks through effective business tools will afford businesses more time for offline relationships, building trust, making connections with people and working towards a completely customer-first approach. It’s never been so important for businesses to have deep relationships with their customers to react quickly and accurately to their ever changing needs.
Successful businesses, in 2022, will not only adopt automation and digitalisation, but they will also ensure that its implementation is a well-planned, structured process that is supported by the entire management body. Businesses that do so will capture new demand levels even as competition continues to increase.