Dear Pipedrivers,

my company is currently planing to pull our entire customer interactions into Pipedrive. It started with Sales, than Onboarding and now we are considering implementing the entire Customer Support into Pipedrive as well.

There is one major issue, that I just couldn't work out so far, though: Efficiently connecting each Pipeline to the next.

What exactly is the issue?

For multiple reasons, we not only use different Pipelines, but also a different version/copy of the original Sales Deal: We want to keep insights useful and mark Deals that are won as "won". If you do that, you have... (More)

Use case is:

• customer receives an email created in Pipedrive and sent with Gmail synch
• the 'reply to' address is set to a different address than the email sender address (the address that is synched with Pipedrive)
• this will enable all replies to be sent to one address that is delivered direct to a Sales Team in Intercom and avoid having to have the whole team's email addresses all delivering into Intercom separately
• It would also be helpful for specific campaigns to have a different reply to address
• this can be achieved by mirroring the settings in Gmail where a... (More)