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Customer support
Customer support
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Registration is open! Pipedrive + Kixie Webinar on 'How to build a #SalesTechStack'

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Live Chat

First attempt at configuring a chatbot and live chat playbook. So, I'm trying to understand how users are notified that someone at our website is attempting to chat with us and also which pipedrive users on our end will be notified. Is it possible to just restrict it to interact with one or two of our pipedrive users?

Efir Media
International Branding, Web Design & UX/UI Agency

Allow me to MINIMIZE the Intercom chat of Pipedrive - not CLOSE it entirely

When I'm seeking help from Pipedrive on a certain problem, I use the chat and it takes up a portion of the screen. This is a problem when the Intercom chat covers a section I want to get to. If I could minimize the chat (not close) that would help immensely. See pics for more comments 

Livechat falls short.

Using pipedrive live chat for almost a year. A this point we are probably going to move back to our previous chat system or other online chat system out there.

The biggest issue is that no one gets the notifications. Even me as the admin if i honestly didn't have an iWatch, or wearing it even i missed the people trying to connect.

No ability to close the chat for after hours. Like come on why the heck can someone try to connect to a chat at 2am. That just makes no sense and there is not way to schedule... (More)