Email Automation

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2 questions

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There's two main types of emails I send in relation to CRM -

1- email marketing. I want something that integrates super tight with Pipedrive - both sending out, but also recording clicks/opens/etc - I've not found anything that does that so far. It's external to Pipedrive right now (both dotMailer and MailChimp)

2 - sending sporadic emails to clients. It's one of the unknown, and trust if I was to do it from Pipedrive. I'm familiar with Outlook, I trust it, it's safe. I am not there with email straight from Pipedrive. What does the destination email look like.... (More)

The lack of an effective way to do automated follow ups, and drip campaigns.
I know it is "possible" with workflow automations, but workflow automations lack statistics, troubleshooting, or an audit trail of any kind.

the email feature feels like a less functional version of all other options. it doesn’t do anything better than other options (i.e. be the go-to for use case “X”), nor does it do most things well enough (i.e. be the all-in-one option). 

imho, maybe drop the “inbox” concept, instead build on top of already great tools (i.e. a proper gmail extension w/tracking, templates), and make a more seamless email workflow/sequence feature.