Firstly, thanks for all the great work put into new features, we appreciate it all! About ten days ago, we migrated from using Crisp's web chat feature on our marketing website to Pipedrive's chatbot.

We have run into a few issues using your chatbot, and we were wondering if there is a roadmap available for future improvements that may resolve some of these problems we're experiencing? Specifically:

• Lack of sound or visual notification for incoming chat or for when visitors reply (submit text)
• Inability to view conversations of other colleagues
• No "block" feature
• Can't see other colleagues who may be... (More)

Recently, I noticed that when manually linking a deal to an email message, Pipedrive creates a contact person based on the email address if no contact person is associated with the deal. However, an organisation (with an email address) was linked to the deal. Mostly, this happens when I don't have a contact person for a deal, and just email to "info@pipedrive.com" for example.

The image below shows what a mess this makes in the Person database.

Based on this I propose 2 things:

• Enable smart BCC email links when only an organisation with an email address is linked to... (More)