Firstly, thanks for all the great work put into new features, we appreciate it all! About ten days ago, we migrated from using Crisp's web chat feature on our marketing website to Pipedrive's chatbot.
We have run into a few issues using your chatbot, and we were wondering if there is a roadmap available for future improvements that may resolve some of these problems we're experiencing? Specifically:
- Lack of sound or visual notification for incoming chat or for when visitors reply (submit text)
- Inability to view conversations of other colleagues
- No "block" feature
- Can't see other colleagues who may be... (More)