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GDPR / RGPD / DSGVO
GDPR / RGPD / DSGVO
  • GDPR is Europe’s data privacy and security law. It includes hundreds of pages’ worth of requirements for organizations around the world. This GDPR overview will help you understand the law and determine what parts of it apply to you.
  • Learn all about how Pipedrive's features and GDPR work together here.

Ask your GDPR questions or share your knowledge about it by posting below.

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Let my contacts opt out

Hi Guys, 

I'm wondering how I can let my contacts opt-out or unsubscribe themselves. I would like to give them the opportunity to opt-out for our newsletters and further communications. Anyone can help me with that?

 

 

Issue with PD email compliance specialist!

@Inês Batata 

Currently PD starts the selling process for Campaigns. Therefore, the email compliance specialist team is contacting interested PD users to fill out a form and answer questions. The problem I have is:  how to proof to them that I have legitimate email addresses to send campaigns too. We are in business since 2017 and I only address customers / or users which have a business connection via one of our SaaS products. All of them listed well before there was campaigns. The problem is: 

 

  1. Campaigns sends the mails via an email address that is not my regular one. RESULT: Some of the mails will bounce even though the customers now us for quite some years. This will trigger the bounce rate or abuse rate (strong wording used by YOUR email compliance staff)
  2. Campaings does not offer a double opt-in solution yet so that we can ask our customers to sign up again

So there is no way I can solve this ... and there is little understanding on the other end with the compliance team at PD / Mailigen. 

What is you solution for this? 

Can I use the Unsubscribe footer in regular sales emails?

To be GDPR compliant our DPO requests that we use the unsubscribe link in all emails, such as between sales reps and customers. Can we "copy" or use the unsubscribe footer in sales email templates? 

Tim Claus
Sales Representative

First feedback on German address settings

Thanks for having me here :)

My contact details for the marketing settings require the value for "state" and this is shown within the opt-out process.

Well, it is very unusual in Germany to name the state within the address. It looks odd and therefore - as a regional difference to other countries like the US - it should not be a mandatory field.

Yes, it is a minor topic, but that's what beta is for, isn't it? ;)