Hello , would be great if one day the transcript automatically moves over to notes when converting to lead or convert to deal
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In order to optimize customer service an integration of LiveChat with MS Teams would be very helpful.
Status Quo (Use Case): A visitor starts chatting on our landing page, using the LiveChat. A notification is automatically generated in Pipedrive. Our employees are only able to see that request, when they are logged in to Pipedrive and paying attention to notfications there.
Solution: In order not to lose any potential customers it would be very helpful if a notification would automatically be sent to MS Teams, showing that a customer started chatting on the landing page. Pipedrive could be integrated with... (More)