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🎥 How to customize your notifications, follow topics, and join channels in the Community.

Live Chat - Slack Integration ?

We currently use to engage with our website visitors directly from slack. This is super useful because I don't have to hop between systems. Most of the visitor on our website have engineering/support questions so our engineers actually answer these questions instead of sales people. since engineers are on slack, having the ability to talk to someone directly from slack is invaluable. 

I am looking at Pipedrive Live Chat feature and it looks very nice. However, I don't see any Slack integration. Am I missing something?

Steve Konkle
Regional Sales Manager

Cannot Reach Chat for help?

Clicking on chat icon and cannot reach chat, what's up?

[Closed] Chatbot Feedback discussion

EDIT: This research has now concluded, thank you all for your feedback!

Hi there 👋👋👋,

Veronika, Product Manager for Chatbot (LeadBooster add-on) here 🙂

We would love to hear more details about your experience with Chatbot. Are you open to short call with me to discuss your feedback?

We are preparing and prioritizing improvements for next development and we would love to ensure it is aligned with your requirements and needs as much as possible.

Please feel free to reach out and choose your suitable time slot

Doesn’t matter if you’re using Chatbot or stopped because it did not meet your expectations. Let me hear it.


Ability to configure notifications for PD Chatbot ONLY

We currently rely on PD's chatbot to provide live assistance to our customers and those interested in our product. We are running into issues with missing live chats however due to notification issues. As I understand it there are two ways to receive notifications: 1)enable desktop notifications through browser and PD or 2) download and use mobile app

The problem lies in enabling desktop notifications. I am then alerted to all actions in PD, not just chat notifications. It is extremely difficult to discern a chatbot notification from all the other noise. Ultimately we all turn off these notifications because its too distracting/overwhelming.

We are then forced to download the PD mobile app, have the phone by our computers, and rely on its sound notifications to alert us of a chat. Pretty disappointing we have to use two devices to use this feature.

Recommendation: allow users to turn on notifications for chats only, rather than all notifications for PD.