I don't understand this and I know it has been discussed before a few times but most/all comparable CRMs as Freshworks, Zoho, Sugar CRM, Hubspot, etc. have a plug-ins to Outlook and so many companies work with Outlook (and need to work with Outlook sometimes).

We worked with Freshsales/Freshworks for quite a while and this was a great enhancement to the workflow of getting new requests into the CRM efficiently and thus getting a higher acceptance within sales (using the BCC now in Pipedrive but it doesnt work all the time). Getting data in should be don with the minimal... (More)

It allows me to put many names in the “To” field in Outlook, then in the body use a salutation like, “Hello “ then type “%USERFIRSTNAME%,” hit “Send Personally” instead of “Send” and voila, from one email I have many emails sent, each with a customized “Hello {firstname},”. Thus, each recipient gets their own email and has no idea I sent the exact same one to many other people.

These used to attach individually to the correct Deals in Pipedrive. A little over a year ago, something changed and now when I do this, Pipedrive randomly chooses one of the... (More)