I recently transitioned from being a technical account manager at Pipedrive to a project manager in another company. Here you will find my advice for professionals that are thinking of making the same move:
So, for starters, what do these job titles even mean? What’s “technical account management” and what’s a “customer success department”?First, full disclaimer, this is my personal definition, not the ”dictionary” one.
A technical account manager is the person who delves into the technical difficulties that a client is facing. They need to investigate every single detail and be aware of the technical boundaries of the solution... (More)