Can anyone point me in the right direction to make VOIP calls from Pipedrive? We're based in Australia and use Telstra.
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I'm not sure if you already found a service, but I think there's no point of double forward in your case.
With Channels you can simply use our mobile application, so a person who should be on duty, will simply log in to the app, without the need of changing the forward number. Of course, we also have the forward feature if someone would be using a landline number.
We've recently released our integration 9with Pipedrive that works both ways - pulls data from Pipedrive and display contact details during a call and pushes data to Pipedrive once... (More)
CircleLoop looks a good fit for your requirements. We integrate with Pipedrive so CircleLoop calls are logged against your Pipedrive contacts, and your contacts are synced down into your CircleLoop address book. We can provide a new VOIP number instantly and calls to that number can be answered with the CircleLoop apps, or forwarded to another number entirely (ie your teams mobile numbers). We also have a free trial so you can test out all the functionality, including the Pipedrive integration, without commitment: http://circleloop.com/pipedrive8
Let me know if there's anything else we can help with!