This webinar will show you:

• Customer support quality benchmarks for your customer support organization
• Best practices to improve your customer support quality
• Advice and practical tips from support leaders
• 📌 Enroll here

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

What does “quality support” actually look like? Intercom surveyed hundreds of CX professionals, team leads, managers and execs to find out how they measure and improve support quality, and created the first Customer Support Quality Benchmark report... (More)

Join our Roundtable for Tips and Tricks on Friday, April the 2nd at 08:30 - 09:30 PST / 17:30 - 18:30 CET!

Friday, every two weeks, we get together to improve our Pipedrive Skills!

For an invite, send an E-Mail to jeremy.gulley@strategtech.com or j.lubahn@the-platform-group.com.

Topics may include:

• Caller/Phone Apps
• Effective mass Emailing of Leads/Deals
• Insights
• Lead Gen Apps
• More Automations!

It started with @Salahdin Mabtoul, Khalid Elamri, @Jeremy Gulley, @Suzanne Van de Ven and we are growing thanks to @Luke Martyn joining last time and hopefully, many more joining us over the next few meetings!

Again,... (More)

¡Por si te lo perdiste!

Aquí tienes la grabación de nuestro ultimo webinar en español.

Medir los resultados de tu equipo de ventas de una manera ágil y efectiva no debe ser una tarea imposible Deja de perder el tiempo persiguiendo datos, validando fórmulas y creando reportes una y otra vez. Enfócate en tomar mejores decisiones, Pipedrive se encarga del resto.

Descubre cómo nuestros reportes y objetivos puede ayudarte a medir lo que importa, en tiempo real y a un solo clic de distancia.

Qué aprenderás:

• Tomar decisiones basadas en data que puedas confiar
• Identificar, predecir y eliminar barreras dentro... (More)