Does anyone have experience in using Pipedrive and the Zendesk suite?
Zendesk Chat - creating deals straight into Pipedrive
Zendesk Support - Sending details of our clients into the Support team
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Zendesk
Keen to understand how you use Pipedrive and Zendesk as we are keen to improve our offering.
I am trying to design an integration with Zendesk, so that the deal owner in PD is notified if a support ticket is created, and the support rep gets information that the request is linked to an ongoing deal.
The problem I am facing with Zapier is that you can't find a deal based on contact person email (at least according to their support) as there is no Deal Person Email field.
Now, I could add the email as a custom field to the deal and look up that value, but I really don't want more custom fields...
Has anyone... (More)