Double Emails Sent to Clients?

Alex Adams
Alex Adams Member Posts: 2

I have noticed that when someone books a meeting through Pipedrive Scheduler, they receive two emails. The first is a confirmation from Pipedrive scheduler, followed by the calendar invitation which has already been pre-accepted. This seems extremely repetitive for trying to appeal to prospective clients. Is there a way to clean this up so that they only get one message? (preferably just the calendar invite?)

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Comments

  • Lucas MAGNE
    Lucas MAGNE Member Posts: 163
    First Anniversary First Comment 5 Likes 5 Up Votes
    edited July 2022 #2

    Hi Alex,
    Actually it's not possible in fact to modify the number of emails sent.
    It will be always 2 emails : 
    - One for confirmation
    - One with the link info etc

  • PipeDriver
    PipeDriver Member Posts: 16
    First Comment Name Dropper

    @Lucas MAGNE your response is quite surprising. Two emails are sent at the same time and that seems to be normal? I think this should at least move to the product team to consider.