Re-Authentication of Emails

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Jan Booysen
Jan Booysen Member Posts: 1
edited July 2022 in Sales CRM #1

Dear Pipedrive, i trust that you are doing well during this unprecedented time. I need your help with re-authenticating my emails? I recently changed my windows password and since then can't authenticate my emails and use this function. I have contacted our IT department who responded with the following; 

Unfortunately we do not support pipe drive as it is not an application that we host or have access to.  If the pipe drive application just uses a username and password to connect to our mail server, then I suggest that you log a ticket with Pipe Drive. If you can logon to your emails and the VPN using the new password, then there are no issues on our side.  It means that your password change was successful and we can authenticate you. 

I have use the exact same credentials as before and only updated my new password.

The following pop-up comes up everything when i try and authenticate my emails.

Please check your email address and password.

If you have two-factor authentication enabled on your account, you'll need to generate an app password from your email provider.

If your credentials are correct, you may need to enter extra information under 'Advanced Settings'.

Help

I have also used the exact same information as the previous time in advanced settings.

Looking forward hearing from you.

Best Regards,

Jan Booysen

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  • Filipe Portela
    Filipe Portela Posts: 19 PIPEDRIVE TEAM
    First Comment Pipedrive Team Photogenic First Anniversary
    edited April 2022 #2
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    Hey Jan!

    I'm sorry to hear about your email sync issue. It can get tricky when there are some blocks on it's way.

    I urge you to reach out to our support at support@pipedrive.com so that our team of experts can help you sync your email if possible together with our engineers.

    Unfortunately from a community post there's not much we can do and these issues should be communicated to our support.

    We look forward to help you have your issue fixed! 

    Kind regards,

    Filipe

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