How can I help a user with "blocked account"? One of our users forgot their password, Pipedrive acco
Barbara Mounier Posts: 1
How can I help a user with "blocked account"? One of our users forgot their password, Pipedrive account is blocked. He is locked in an endless loop of "renew password" and "account blocked". As admin, I can de-activate and re-activate his account, but he doesn't get a mail to log in again. How can I help him?
Mike van der Valk Posts: 4,052 PRODUCT MANAGERedited July 2022 #2
Hi @Barbara Mounier sorry to hear that. Is it already resolved? Please reach out to our support team via the in-app chat or [email protected] if not so they can help you out to resolve this.https://community.pipedrive.com/user/barbara_mounier0