How can I help a user with "blocked account"? One of our users forgot their password, Pipedrive acco

Barbara Mounier

How can I help a user with "blocked account"? One of our users forgot their password, Pipedrive account is blocked. He is locked in an endless loop of "renew password" and "account blocked". As admin, I can de-activate and re-activate his account, but he doesn't get a mail to log in again. How can I help him?

Mike van der Valk

Hi @Barbara Mounier sorry to hear that. Is it already resolved? Please reach out to our support team via the in-app chat or support@pipedrive.com if not so they can help you out to resolve this.

https://community.pipedrive.com/user/barbara_mounier