hello, i cannot connect with my business email account. What is the problem?

Yalcin
Yalcin Member Posts: 1
edited July 2022 in Sales CRM #1
hello, i cannot connect with my business email account. What is the problem?

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Answers

  • Boris Tsibelman
    Boris Tsibelman Member Posts: 851 PIPEDRIVE TEAM
    5 Likes Premier Solution Provider First Anniversary First Answer
    edited July 2022 #2

    You need to upgrade to the advanced plan in order to connect your business email. 

  • scruggie
    scruggie Member Posts: 4
    First Comment Photogenic

    My email account will not connect

  • Jonathan Gennick
    Jonathan Gennick Member Posts: 49 PIPEDRIVE TEAM
    First Anniversary 5 Likes Name Dropper First Comment

    I lost the ability to send emails about 30 minutes ago. The buttons to the left side of the Sales Inbox user interface are gone. There's no button to create a new message, and I can't click to see what I've sent, what I've archived, etc.

    When I send an email from a person record, I can click the green send button all I want, and nothing goes.

  • scruggie
    scruggie Member Posts: 4
    First Comment Photogenic

    My email account is not connected, this is the message I get.

    Email accounts disconnected. Go to settings to reactivate email account sync. When I got to the account it said Something went wrong. Please re-authenticate.

  • scruggie
    scruggie Member Posts: 4
    First Comment Photogenic

    I have the advanced plan

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 954 COMMUNITY MANAGER
    First Anniversary 5 Insightfuls 5 Likes First Comment

    Hi @scruggie , that seems like a momentary incident, or an account-specific issue. I'm hoping that by the time you see this comment, your email sync will be up and running. But if that is not the case, please contact our friendly neighborhood support team.

  • scruggie
    scruggie Member Posts: 4
    First Comment Photogenic

    This is what the email sales inbox says: Email account disconnected (XXXXXX.com). Go to settings to reconnect your email account.