Lost reason combination of predefined and free-form
We have setup PD to allow for predefined Lost reasons, but also allow entering free-form lost reasons in addition to predefined options. This allows us to both have structure for reporting purposes as well as more qualitative data on the reasons lost. See screenshot 1.
This works well, however now want to use the List view to do some analysis as to why we lost. Somehow, I can't add the Comment (optional) field to the list view (see screenshot 2), nor can I see that information anywhere in the deal screen itself.
Does anyone know where the information goes and how I can retrieve it in listviews or reports?