Live Chat Playbook reporting - definitions

Greg Paul
Greg Paul Member Posts: 1
edited July 2023 in Sales CRM #1

Hello Community,

Can anyone please explain the definitions of 'viewed' and 'clicked'. I've just launched Live Chat on our website but wanted to confirm what these results meant.



  • Lucas MAGNE
    Lucas MAGNE Member Posts: 163
    First Anniversary First Comment 5 Likes 5 Up Votes

    Hi Greg,

    If my understanding is good, the viewed tab is the number of time that someone go through your page where the chatbot is. And the clicked one is when the person click on the chatbot/chat live and started the process.

    I hope this explanation answers your question!

    Do not hesitate to come back to me if necessary.

    Have a great day ! 👋