'Last Contact' field - filter / refine data?
It would be helpful if there was a way to see when a human being in an organisation last contacted a customer.
The 'last contact date' data includes automatic emails from the organisation which makes the information far less useful.
Ideally you'd be able to filter 'last contact' data down to at least 'role' level (so last contact with Support / last contact with Account Manager, Accounts, etc.) if not by specific person (which would be even better).