Okta

We have Okta as the IDP/SSO, upon clicking on Pipedrive application OKTA dashboard it opens the app on a separate tab asks us to enter our domain name- after we enter it it does a loop and comes back to the same screen- contacted support multiple times with no success- requested to connect with support engineer over zoom/google meet and denied, no one has access so no way to chat with them just email

Any guidance on how best to resolve this issue

Answers

  • CarlosPD
    CarlosPD Moderator Posts: 27 PIPEDRIVE CUSTOMER SUPPORT
    10 Comments First Answer Name Dropper First Anniversary

    Hey @Deepa ! I am looking to get another set of eyes on your case however I am not able to find it from this thread alone.

    Can you please get back to the support agent and reference this thread so they can forward it my way?

    Looking forward to getting this resolved!

  • Deepa
    Deepa Posts: 2
    First Comment

    discussed with 3 different support agents, to date someone who has been proactive was Joana at least she has been following up with me, I shared this link with Joana