Whatsapp Business integration

Sophie Hamilton
Sophie Hamilton Member Posts: 1 VERIFIED MEMBER
edited December 2024 in Ideas and Product Feedback #1

Hi dev team,

Please can you look proactively sending out messages to contacts via Whatsapp Business / Twilio in the Pipedrive platform. I appreciate the responsive capabilities in the lead gen section.

We currently use Front and prefer to use Pipedrive for everything.

Separately, to respond to Whatsapp Business message in the Pipedrive app would be great as our clients are based in the Middle East!

Thanks!

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  • vijay_dev
    vijay_dev Member Posts: 9 VERIFIED MEMBER
    10 Comments Name Dropper
    edited October 2022 #2

    Try Two-way SMS, WhatsApp from Pipedrive through Twilio, you can try this marketplace app by Ulgebra https://www.pipedrive.com/en/marketplace/app/twilio-sms-whats-app/c8a6c923cf443ed6

    you can send pro-active whatsapp messages

    has conversations view to view all the customer messages in one place.

    contacts sync

    adds note inside contact for new messages

    ability to send bulk messages from pipedrive with templates.

  • Thais Quintiliano
    Thais Quintiliano Member Posts: 1 VERIFIED MEMBER
    First Comment
    edited June 2023 #3

    With the new communication technologies, currently few people still view their emails throughout the day, it would be interesting and practical to be able to have an automation of sending messages directly through whats app and also to have its integration with the platform as we have the possibility to view and manage our emails. I would like to be able to create message sending triggers for whatsapp bussiness.

  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,602 VERIFIED MEMBER
    1000 Comments 250 Likes Fourth Anniversary 25 Answers
    edited December 2024 #4

    Some options for you are listed here: https://www.amitsarda.xyz/post/integrate-pipedrive-and-whatsapp

    I am also working on a chrome extension to allow people to send templated WhatsApp messages from the browser at the click of a button. If there is enough demand for it, I will fast-track it.

  • Purnima
    Purnima Member Posts: 34 VERIFIED MEMBER
    Second Anniversary 10 Comments 5 Up Votes 5 Likes
    #5

    Hi

    I did have a look at that and it isn't great. The facebook messenger app works really well but I do use WhatsApp so would be amazing if someone could look at that please.

    Thanks

  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,602 VERIFIED MEMBER
    1000 Comments 250 Likes Fourth Anniversary 25 Answers
    #6

    You can try any of the options mentioned in this post. From the look of it, JustCall would fit the bill.

    https://www.amitsarda.xyz/post/integrate-pipedrive-and-whatsapp


  • Mattquil
    Mattquil Member Posts: 2 VERIFIED MEMBER
    Name Dropper First Comment Photogenic
    #7

    I would recommend reaching out to the Pipedrive support team to see if there are any workarounds that you can use. They may be able to help you find a way to send proactive messages and respond to WhatsApp Business messages in Pipedrive without having to use a third-party app like Front.

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