Emails not showing in prospect history

Curtis Burns
Curtis Burns Member Posts: 5 VERIFIED MEMBER
Photogenic
in Campaigns and Email Marketing #1

I'm newbie. When I send an email to a contact or organization from within Pipedrive (using my Gsuite email) should that show in the timeline history?

If it did not is that some kind of sync issue? My account is supposed to be synced.

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  • CarlosPD
    CarlosPD Posts: 40 VERIFIED MEMBER
    Second Anniversary 10 Comments 5 Likes First Answer
    #2

    Hey @Curtis Burns !👋🏼

    Welcome to Pipedrive! When you send an email via Email sync, yes the email should automatically link to your contacts as long as your settings are correct.

    If you are seeing inconsistencies, please contact support@pipedrive.com or open up a live chat so an available agent can work through the setup with you!

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