When losing a deal, is it better to mark as lost or move back to leads?

Maverick
Maverick Member Posts: 4 VERIFIED MEMBER
First Comment
in Sales CRM #1

Hi guys,

What is the best practice to handle this? You lose a deal. Maybe you want to follow up in 9 months. Is it better to markt the deal as lost or move it back to leads? Happy to learn about your best practices.

Thanks!

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Answers

  • Pipedrive User 164
    Pipedrive User 164 Member Posts: 163 VERIFIED MEMBER
    100 Comments Second Anniversary 25 Up Votes 25 Likes
    #2

    Its better to mark it as lost and create an activity to contact them again is whatever amount of time, 9 months, etc.

  • Brandon Ingram
    Brandon Ingram Member Posts: 24 VERIFIED MEMBER
    Third Anniversary 10 Comments Name Dropper Photogenic
    #3

    This largely depends on your sales process. We mark the Deal lost and Convert to a Lead and have our calling group start making calls again on the Lead at around 3 months out. Having a process that works for you is what makes the most sense, how does it fit into your overall sales process, who would you want following up on that lost Deal, etc.

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