How to trigger an activity when a client email is received?

Hi! is there a way to trigger an activity when we get a response from a client?

We want to make it as an automation, and we thought of "email count", but we couldn't know if email count includes the number of emails received or only the ones sent.

Does anyone have a different idea, or an idea about email count?

Thanks!

Answers

  • Try using the field 'last email received'.

  • Ahmed-Zeus
    Ahmed-Zeus Posts: 5
    Name Dropper First Comment Photogenic
    edited January 12 #3

    Hi @Amit Sarda - Pipedrive Consultant - AmitSarda.xyz

    Thanks for your response!

    Unfortunately, 'last email received' exists only in Person Filters (Contacts section), while we want it in Automation Workflow. Is there anyway to have it in Automation Workflow using existing conditions?

  • ddutra
    ddutra Posts: 22
    10 Comments 5 Likes First Answer Name Dropper

    @Ahmed-Zeus you would need another tool to fill in the gaps. This tool would listen to webhooks for added.* (any object added to the deal) and, if its an new email incoming (you may need to use the mailbox api endpoint) you would either create the activity or flag some custom field that would start the automation to add the activity.

    Anyway I don't see how this can be done without something in the middle.